Essay about Global Technical Support Outsourcing Marketplace 2014-2018

п»їGlobal Technical Support Outsourced workers Market 2014-2018

Technical support identifies a wide range of solutions offered by companies to assist technology product users. This support is usually delivered via email, telephone, an online site or a application where users can journal a call/incident as well as obtain on-site technical support. Large businesses usually have their own internal technical support teams whilst small and medium-sized organizations more regularly outsource technical support services to specialized firms referred to as managed service providers. With all the rise in the complexity of IT infrastructure, plus the pricing models of various organizations, technical support pertaining to products and services has changed into a crucial distinguishing factor in terms of lowering the cost of keeping the legacy systems. В

Covered from this Report

This report protects the present scenario and expansion prospects with the Global Technical Support Outsourcing market for 2014-2018. To compute the market size, the survey considers earnings generated by help workplace outsourcing providers and call center technical support freelancing services. Call center technical support outsourced workers services comprise on-site tech support team, product and application support, network tech support team and pre- and post-sales technical support, and the IT support desk support. The survey considers earnings generated via technical support companies offered to large enterprises and SMBs.

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Crucial Regions




Key Sellers

Wipro Ltd.

Hudson Group

Inforonics Global Providers LLC

Qcom Outsourcing Limited.

Other Dominant Vendors

HCL Technologies



Support. com

Telus Intercontinental

Key Industry Driver

Low Cost of Control

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Key Marketplace Challenge

Gaps in Client Expectation

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Key Marketplace Trend

Improved Adoption of SOA and Integration

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